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Standard delivery estimated on:
Friday, 19th July
Loyalty program
only $20 left to reach level 2
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Standard delivery estimated on:
Friday, 19th July
Loyalty program
only $20 left to reach level 2
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(1 item)
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1. These general terms and conditions (the "Terms") will apply when you access the Lacoste Online Shop either online or via your mobile device (the "Website") or place orders to purchase any of the products on the Website, including by telephone.
2. Sale of goods through this website is carried out under the name Lacoste by PT Mitra Adiperkasa, an Indonesian company with registered address at Gedung Sahid Sudirman Center, 29th Floor, Jl. Jend. Sudirman Kav. 86, Jakarta Pusat 10220, with e-mail customerservice-idn@lacoste.com, registered with the Business Registration Number 8120015060832. You can contact us : click here. Any reference to "we"/"us" in these Terms is a reference to MAP
3. Any reference to "you" means you, the user of the Website.
4. Please read these Terms carefully before using the Website and placing your order. By ordering products from the Website, you agree to be bound by these Terms. Do not use the Website unless you wish to be bound by these Terms because, by continuing to use any part of the Website, you confirm your acceptance of these Terms. We recommend that you keep a copy of these Terms for future reference - click here to print or download a copy.
1. You agree not to copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your own information) from the website without our prior written permission.
2. You acknowledge that all present and future copyright and other intellectual property rights subsisting in, or used in connection with, the products, the website or any part of it (the "rights"), including the manner in which the website is presented or appears and all information and documentation relating to itis our property (or that of our licensors), and nothing in these terms shall be taken to transfer any of the rights to you.
3. Solely for the purposes of accessing the website and placing orders we hereby grant to you, for the period during which the website is made available to you, a non-exclusive, non-transferable, licence to use the rights.
4. You may not link to the website, other than to the
Url: http://www.global.lacoste.com/id, without our prior written consent.
1. To make it easier for you to order products using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity, any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.
2. To register, you must supply us with the following information via the online registration form: your first name, surname, address, date of birth, email address and delivery address. Once you click on the 'Register' button, this information will be stored in our customer database. We will only use the stored data in accordance with our Privacy Policy, which can be accessed here. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered.
3. After registering for a personal account, you will automatically be sent an email that your account has been created. Your email address will act as the user ID for your account. During the registration process you will be asked to create your own password. You will be given the opportunity to change the password when you log in to your account. You must keep your user ID and password confidential at all times, and not make them available to any other person. You agree to comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of your account or if your account becomes available to an unauthorised person.
4. Without prejudice to our other rights and remedies we may suspend your access to the Website without liability if, in our reasonable opinion, such action is necessary to safeguard the Website. You will be responsible for any misuse of your user ID and password, including the placing of any order.
1. Your order constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and will not constitute a binding contract of sale until accepted by us. As soon as this offer is accepted by us by sending an Shipment Confirmation email (as specified below), your order forms a binding contract of sale between you and us as further set out at clause 5 below.
2. Purchases made on the Website must be for your personal or gift use and are not to be used for re-sale, commercial purposes or any other commercial benefit. We reserve the right to refuse orders for multiple quantities of an item ordered by you or ordered to any one postal address.
3. The Website only sells products to individuals who can purchase with a credit card/debit card, other method of payment as set out on the payment page.
4. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
1. You may select items from our range of products, details of which will be added to the "Shopping Bag" by clicking on the 'Add to Shopping Bag' button. By clicking on the 'Proceed to Checkout' button, you initiate the checkout process for the products added to the Shopping Bag. By clicking on the 'Pay now' button you submit an offer to buy the products in the Shopping Bag and agree to pay for those items. Before placing an order you can view and amend your order details at any time by clicking on the 'Shopping Bag & Checkout' button.
2. When you place your order to purchase products from the Website, we will automatically send you an email confirming receipt of your order and containing the details of your order (the "Confirmation Email"). We recommend that you print out the Confirmation Email and keep it for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received the order.
3. We will send you a second email when we dispatch your products which shall constitute our acceptance of your order (the "Shipment Confirmation email"), at which point a binding contract of sale will be concluded between you and us.
4. Any products on the same order which we have not confirmed in an Shipment Confirmation email do not form part of that contract. If for any reason the products ordered by you are not available at the time you place your order, we will notify you of this by email. Our acceptance of your order in the Shipment Confirmation email is limited to the products that are available - no contract of sale will be concluded in respect of products that are not available. We will retain the title in the products until full payment has been received by us.
5. You will receive the MAPCLUB Loyalty Program rewards as per the MAPCLUB T&C(https://www.mapclub.com/help/aboutus/termsconditions) for every transaction on Lacoste for a valid MAPCLUB account
1. We will notify you of the estimated delivery time for your products in the Shipment Confirmation email. In respect of customized products, this estimated delivery date will usually be within three to five business days (i.e. excluding Saturday, Sunday and public holidays) after the Shipment Confirmation email is sent. The delivery time may vary depending on location and season.
It may take slightly longer to deliver products to very remote areas. In the case of customized products, the estimated delivery date will usually be within 15 business days. We will endeavour to deliver all products you have ordered within thirty (30) days (as specified on your Shipment Confirmation email), but these delivery dates are estimates only. Dispatch dates are not guaranteed and should not be relied upon.
2. In the event that we become aware that we are unable to meet the original estimated delivery time stated in the Shipment Confirmation email, we will notify you of this as soon as possible and at the same time and without us being liable to you we will specify a new estimated delivery time.
3. Whilst we will do our best to deliver your products within the period of time defined above, sometimes it may take longer than expected. You accept that on some occasion, it may take us more than 30 days to deliver your products. If you change your mind in the meantime, you have the right to cancel your order in accordance with clause 9, except for customized products and underwear.
4. If your order has not been received within our specified timescales, please contact us and we will do our best to assist. All delivery timescales are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances, though we will do everything we reasonably can to get your order to you on time. Please note that during exceptionally busy periods (e.g. Christmas), or when the weather is particularly inclement, please allow an additional day before raising a query.
5. Please note that the delivery company may require a signature on delivery and will not leave products without a signature. Orders can be delivered to a place of work which is usually more convenient.
6. We only deliver products to the locations listed on the Website. In the event that an order is placed for a delivery to a location where we do not deliver, the order will be cancelled and a refund will be processed.
7. Where you have ordered multiple products, we may sometimes need to deliver your products in more than one delivery package.
8. Your order will be sent to the delivery address that you have given on your order form. We are not responsible if that delivery address is incorrect or incomplete.
1. All of the prices listed on the Website include the currently applicable statutory value added tax.
2. The prices shown on the Website are stated in Rupiah and exclude delivery charges. Despite our best efforts, a small number of the products on our Website may be mispriced. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product's correct price is higher than our stated price we will, at our discretion, either contact you for instructions before shipping the products, or cancel your order and notify you of such cancellation.
3. Delivery charges will be shown on the Product page, as well as on the Checkout page.
4. Where you order multiple products, you will only be charged one delivery charge.
5. The coordinates of the credit card used for your orders' payment may be registered in all security. The cryptogram on the back of your card is systematically required to use the card for any future purchase, and you may delete it at any point from the list recorded for the final payment.
1. Payment for your products must be made via credit card, debit card, bank transfer, or Kredivo as specified on the payment page.
2. The full payment price, including delivery charges and any additional charges for services you may have ordered, will be debited from your card upon or shortly before dispatch of the products to you.
3. You confirm that the credit or debit card that is being used is yours. All credit or debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
4. When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
1. You can only return to us products which have been purchased directly through this Website. If you purchased your products at a Lacoste boutique, department stores, or from another website, the products must be returned to the original store or site which they were purchased from.
Please note that you are not entitled to return products customized unless the products are faulty or otherwise delivered not as ordered. Products that are not eligible for return are: Customized items, items discounted 30% or above, accessories, perfume, masks, underwear and swimwear.
2. We reserve the right to reject the return of products which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such products back to you unless the products are faulty, not as described or otherwise not of satisfactory quality. Our Returns Procedure does not affect your statutory rights.
3. As a consumer, you have legal rights in relation to products purchased from us that are faulty or not as described. We are also under a legal duty to supply products that are in conformity with these Terms. These legal rights are not affected by your right of return and refund described above or anything else in these Terms.
4. In case you used a promo code on your order, please note the value of the promo code is divided up proportionately to the item price. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then loose the promotion amount of the returned item.
5. Returns Procedure
A. Right of Return
You have the right to return the products within 7 (seven) days from the date the package was received on which you (or a person indicated by you) acquires physical possession of the products. If you order multiple products and they are delivered on different days, the 7 (seven) days period during which you can return will commence on the day after you receive the last product. However, please note that products that are not eligible for return are: Customized items, items discounted 30% or above, accessories, perfume, masks, underwear and swimwear.
If you wish to exchange your products, your exchange will be treated as a return, you will be refunded in accordance with this clause and you should place a new order for the replacement products.
To exercise your right to cancel, you must inform us of your decision to cancel by contating our Customer Service or by writing to us:
1. Contact us : click here
stating that you wish to exercise your right to cancel. You must send your email before your right to return expires. We will send you an acknowledgement of your cancellation via email.
We invite you to reuse the packaging your order was shipped in to proceed with the return. Please return your articles in the original condition, without them being worn or washed. The sole of the shoes has to be clean and intact and the perfume's packaging still sealed. All of the packaging (plastic, boxes), accessories, user manual have to be returned and product labels must be attached to the items as sold. Please use the original parcel and close it securely. Your parcel will be picked up by our courier. Please make sure you keep the proof of your return given by the courier until reception of your return confirmation email. You will get a refund as soon as our quality services receive and check your parcel. All items not complying with our return policy will be returned to you without refund.
Normally parcels are returned to us within 10 business days but on some occasions returned parcels are delayed especially at busy periods like Christmas or depending on customs control. Please allow up to 15 business days before contacting us. It is important to note that refunds can take up to one month to be completed due to the time an inquiry with our logistics service and carrier company may take. We thank you for your understanding.
B. Effects of Cancellation
Your refund will be processed and paid no later than fourteen (14) working days after we receive the returned products from you. We may withhold refund until we have received the products back from you
Your refund will be paid using the same method of payment as was used by you to pay for the order.
We offer the option of customizing some Lacoste products by choosing among a large range of colours, collars, sleeves, logo, colours braids.
We also offer the option of adding an embroidered word of your choice.
However, we reserve the right to refuse your request if we consider your request:
Although we have the right to refuse your request for customizing our items, you agree that you are solely responsible for any request that you make. You warrant that you have the right to submit your request and that customizing our products according to your request will not infringe the rights of any third party. You agree that any intellectual property rights which might be created in any customized product, including in the combination of the Lacoste trade marks and the requested customization, will not belong to you (but rather to the owner of the Lacoste trade marks).
1. By entering information on the Website you represent and warrant that you are using your actual identity, and all information you provide is true, accurate, current and complete as at the time you provide us that information.
2. If you find that the information transmitted is incorrect or no longer valid, it is your responsibility to change it. We will not be liable for any errors that may result in your submission of incorrect information.
3. You consent to information about the device you use to access the Website being collected and processed for fraud prevention purposes and we may use third parties (and information they provide) to help us prevent fraud or unauthorised access to our Website.
4. The personal information that you provide to us whilst using the Website will only be collected and used in accordance with our Privacy Policy, which can be accessed by clicking here.
1. Nothing in these Terms shall exclude or limit our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from our negligence, or any other liability which cannot be limited or excluded by applicable law.
2. If we fail to comply with these Terms, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence but we will not be responsible for any loss or damage caused to you where such loss or damage is not reasonably foreseeable to both you and us at the point at which you agree to these Terms (including where the loss or damage results from our breach of these Terms). Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it was contemplated by you and us at the time we entered into a contract with you.
3. Save as expressly set out herein, all conditions, warranties and obligations which may be implied or incorporated into these Terms by statute, common law, or otherwise and any liabilities arising from them are hereby expressly excluded to the extent permitted by law. That said, this does not affect the terms which are included as a matter of custom as required by the laws of Indonesia and we acknowledge that we are under a legal obligation to supply products in accordance with the contract, supply products which of satisfactory quality and reasonably fit for purpose and as described.
4. We only supply the products and Website for domestic and private use. You agree not to use the product or the Website for any commercial, business or resale purposes. We will not be responsible for any business loss (including loss of profits, loss of revenue, loss of contracts or loss of goodwill) that you suffer as a result of our breach of these Terms, use of our Website or our negligence.
5. This Website is provided by us on an 'as is' and 'as available' basis. We make no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk.
6. We do not:
7. When you order products from the Website, our aggregate liability to you for any loss or damage arising in connection with these Terms shall be limited in respect of each claim, to the purchase price of your order.
8. We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, for example, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers. This condition does not affect your statutory rights.
9. If an event beyond our reasonable control as described above takes place that affects the performance of our obligations in relation to products ordered from the Website under these Terms with you:
10. You may cancel a contract formed with us which is for the purchase of products by you from the Website affected by an event which is beyond our reasonable control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.
11. Whilst we take steps to prevent misuse of our systems, we cannot warrant that the Website will be free of viruses or other malicious code and accept no liability for loss or damage caused from the transmission of such code. We recommend that you always use up-to-date firewalls and anti-virus software to protect your equipment and data.
12. It is not possible for us to review all websites which are linked from the Website (or link to the Website), and you should therefore take care when following any link. We cannot accept liability for any loss or damage that may be suffered as a result of following any links.
We reserve the right to make changes to our Website, policies, and these Terms at any time. Your usage of the Website and your orders will be subject to the policies and Terms in force at the time that you use the Website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of the provisions of these Terms are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.
If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
1. Your use of the Website, any purchase by you on the Website of any products and these conditions will be governed by and construed in accordance with the laws of Indonesia and will be deemed to have occurred in Indonesia. You agree, as we do, to submit to the non-exclusive jurisdiction of the Indonesian courts.
2. Please note that the contract formed between you and us under these Terms is between you and us. No other person shall have any rights to enforce any of these Terms.